Frequently Asked Questions

Appointments and New Patients

Are you accepting new patients?

Yes, we are currently welcoming new patients.

What happens at a first visit?

A first visit usually includes a full examination, X-rays, and a discussion of your dental history and what you want to address. Dr. Palmer reviews what he finds with you and lays out options before anything is scheduled.

Will I get a cleaning at my first visit?

A cleaning may happen at your first visit if time allows — we set aside 1.5 hours for new patients. Whether that’s enough time depends on your hygienist’s availability and whether you need a standard cleaning or a deeper one. Patients who have kept up with regular six-month visits are more likely to complete a full cleaning in that first appointment. Either way, our dentists will examine you first and recommend the right treatment plan before anything else happens.

How far in advance should I book?

With our growing team, we now have more appointment availability than before — call our office or use the “Book Now” link on the site to see our next open appointment.

What are your office hours?

Monday 8:00 AM – 5:00 PM · Tuesday 8:00 AM – 3:00 PM · Wednesday 8:00 AM – 5:00 PM · Thursday 8:00 AM – 3:00 PM · Friday 8:00 AM – 5:00 PM.

Where are you located and is there parking?

We are at 9113 Stella Link Rd, Ste 1, Houston, TX 77025, serving the Stella Link, West University, and Bellaire areas, with convenient storefront parking right outside our office.

Insurance and Payment

Which insurance plans do you accept?

We accept Aetna, Ameritas, Blue Cross, Cigna, Delta Dental, Guardian, Humana, MetLife, Principal, United Concordia, and United Healthcare.

What if I don’t have dental insurance?

We offer flexible payment plans through CareCredit and Cherry Financing, so cost doesn’t have to stand in the way of treatment.

Will you tell me the cost before treatment?

Yes. You will have a clear picture of recommended treatment and what it costs before anything begins.

Treatment Questions

How often should I have a cleaning and check-up?

Every six months suits most people. Patients with gum disease or a higher risk of decay are often seen more frequently — Dr. Palmer will recommend an interval based on your own mouth rather than a default.

I’m anxious about dental visits. What can you do?

Tell us when you book, and again when you arrive. Knowing in advance lets the team pace the appointment, explain each step before it happens, and agree a signal for you to pause at any point. Nitrous oxide is also available if you’d like some extra help staying relaxed during treatment.

What should I do in a dental emergency?

Call us at 713-375-1777. Our emergency dentistry page explains what counts as an emergency and what to do before you reach the office. If you have difficulty breathing or swallowing, uncontrolled bleeding, or a possible broken jaw, go to a hospital emergency room first.

Do you offer teeth whitening?

Yes — Dr. Palmer offers Zoom teeth whitening for faster, more even results than over-the-counter products achieve.

Still have a question? Call 713-375-1777 or send us a message — we are happy to answer before you book.